Here is a list of my most frequently asked questions (FAQ). If you don’t see your question here please don’t hesitate to contact me at firstname.lastname@example.org
My production time before shipping is approximately 3 – 5 business days however, during peak times such as Valentine’s Day, Father’s Day, Mother’s Day, Thanksgiving and Christmas it can be longer (up to 10 business days).
NOTE: If you’d like your silverware to ship in 1 business day please purchase my rush fee that is available at check out.
I CANNOT guarantee a delivery date as once it leaves my hands it is out of my control so please be sure to order in enough time if you need it by a certain date.
approximately 2 – 7 business days
To The States:
approximately 6 – 10 business days (but can take longer depending on Customs)
approximately 10 – 21 business days (but can take longer depending on Customs)
If you’d like a faster shipping speed please contact me at email@example.com for some prices.
NOTE: Buyers are responsible for any duties and import taxes your country may require. I am not responsible for any delays due to Customs.
I accept PayPal, Visa, MasterCard and American Express. You can check out directly using your credit card or use PayPal as a guest and use your credit card. You do not need to join PayPal in order to do that.
You may return your silverware, in the exact condition as it was received within 7 days of receipt if you are not 100% happy with it. Buyer is responsible for the return shipping fee and it is encouraged that you use tracking as I am unable to refund until I receive it back. Once I receive it back I will refund the purchase price minus the shipping cost.
NOTE: I am unable to accept returns on custom or personalized items.
PLEASE CONTACT ME BEFORE YOU RETURN YOUR SILVERWARE! firstname.lastname@example.org
Each letter is hand stamped by me, one at a time therefore, there will be differences in placement and alignment as well as the depth of each impression. This process only adds to the uniqueness and beauty of each piece.
Every piece of silverware you see in my shop is vintage (meaning it’s at least 30 years old) and has markings of its previous life. Each piece will have it’s own unique personality in the form of minor scratches, dings, pitting and patina. I just love imagining the life they had before, don’t you?!
Vintage silverware was not meant to withstand the high heat of modern day dishwashers so please hand wash your keepsake to keep it looking great. It will also tarnish over time but that is easily removed with a touch of silver polish however, leaving a bit of patina in the grooves of the pattern looks absolutely gorgeous! 😉
I LOVE doing custom orders! In fact I do so many that I’ve created a listing specifically for that. You can find it here:
If you would like to discuss your piece beforehand please don’t hesitate to contact me so we can get it just right. email@example.com
I hand stamp each order by hand using metal letter stamps and a hammer. My products are not mass produced. Because of the time involved with each piece I am unable to offer a bulk discount outside of my wholesale relationships.